Terms And Conditions

Your consent and acceptance of these Privacy Statement terms

By using any of our websites or our Services, you unconditionally agree to be bound by this Privacy Policy.

DISCLAIMER

GoHaven.com takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

GoHaven.com makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Further more, neither GoHaven.com nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.

DATA PROTECTION ACT 1998

GoHaven.com respect and value the security and privacy of those of its contacts. GoHaven.com follows strict security procedures in the storage and disclosure of personal information in order to prevent unauthorised access. Personal Data is held on our contacts and administration database either because of work we have undertaken or are currently engaged in, or because we believe that clients may be interested in receiving material from us about our business and services. As such we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that you do not receive unwanted material through the post.

In accordance with your rights under the Act, you may request the amendment of the personal information held or to cease receiving direct marketing materials. GoHaven.com does not sell, rent or deal in the personal information we hold. Information may, in the ordinary course of business, move between GoHaven.com, and its associated companies and to our contractors, which may involve the transfer of data outside the European Economic Area.

PRIVACY POLICY

GoHaven.com is committed to ensuring that your privacy is protected. This is our Privacy Policy:

When you register with our website, in order to respond to your requirements we need to know your name, e-mail address and contact telephone number. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services. We and our associated companies may also wish to provide you with information about special features of our website or any other service or products which we think may be of interest to you. If you do not wish to receive this information, please tick the relevant boxes when you complete your online registration for a GoHaven's notebook or inform us at; cs@gohaven.com.

We may also want to provide you with related information from third parties which we think may be of interest to you or whose products or services may be of interest to you. If you do not wish to receive this information, please tick the relevant boxes when you complete your online registration for a GoHaven's notebook or inform us at; cs@gohaven.com.

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way.

Data collection and usage

GoHaven.com collects and processes information from your website visits, requests for services and phone calls in order to:

Identify you each time you visit a website or wish to have a service provided;
Process and send requests by you, such as email updates
Improve our Services and Website.
Customise the information you receive from us via registration process, and which support any specific requests for information you may make through keyword searches;
Send you information we think you may find useful, including information about new and existing GoHaven.com services, offers and newsletters.
Compile customer testimonials that may be repeated on advertising material online or offline but without mention of your email or contact details.

About registering with us for services

In order to use some of our website services such as email updates, you must first complete the registration form online at our website or register with us over the telephone. During registration you are required to give their contact information (such as name and email address). This information is used to send you the information you requested about our services at the time of registration, as well as future information about those same services and others offered by GoHaven.com that could be of interest in the future.

You are under no obligation to provide all information or receive other company marketing communications, but if you choose not to provide certain details please be ware that that this may mean we are unable to provide you with certain services or to personalise/tailor our services for you (for example our email updates and our property market newsletter).

About our email and SMS text service, user name and password

If you sign up to use our email update service, or any other marketing communications, post customer registration, we send you a welcoming email to verify password and username. Registered customers will receive information on our services, products, offers, and a newsletter at the beginning, during and after service provision.

Correction/Updating/Unsubscribe facility to our website and email

All of our emails offer the facility for you to opt-in or opt-out/unsubscribe at any time. Or your can visit our website using your allocated user name and password to access and update your preference page

Click here to unsubscribe

Suggestion and service request forms

In addition to registration, our website offers form facilities for feedback or request of service such as financial services. Information requested may include contact information (such as name and telephone numbers), and demographic information (such as postcode and age level). Survey information will be used for the offer and provision of services and to monitor and improve the use and satisfaction of GoHaven.com and services.

Email-A-Friend and Recommendation scheme

We provide a facility for property details or other information at our website to be forwarded to a friend. You may also elect to use our referral service for informing a friend about our services (for example our recommendation scheme). We ask you for your friend's name and email address so that GoHaven.com can contact the friend by phone, email, SMS text or post inviting them to consider our services. The friend may contact GoHaven.com to request we unsubscribe their data from our marketing communications.

Security

GoHaven.com places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We may use an outside credit card processing company for payment of services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We partner with another party to provide specific services e.g. Property Management services. When a customer signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Supplementation of Information / credit checks

In order for this website to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

For example, to determine if tenant customers have satisfactory references we will use credit reference data via third party service.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Log files/IP addresses

When you visit our website, we may automatically log your IP address (the unique address which identifies your computer on the internet), which is automatically recognised by our web server. We use IP addresses to help us administer our Website and may collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non-personal information

We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Website.. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Website with information relating to the number of users linking to our Website from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords.

We use cookies for the following reasons:

To identify who you are and to access your account information;
To estimate our audience size and patterns;
To ensure that you are not asked to register twice;
To track preferences and to improve and update our website; and
To track the progress and number of emails opened in some of our marketing communications.

Shared information

GoHaven.com will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf, for instance financial services providers.

GoHaven.com may disclose aggregate statistics about our sales, our website visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.

GoHaven.com may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of GoHaven.com and its website, visitors to the website and customers of our Services.

We will only sell or rent your personal information to a third party either as part of a sale of the assets of a GoHaven.co.uk or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Links

This website contains links to other sites. Please be aware that we GoHaven.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Information storage

Information, which you submit via our website or our telephone services, is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. We may transfer information submitted by you to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.

Go Haven Ltd Registered Office:

72a Westbourne Road, Huddersfield, West Yorkshire, United Kingdom, HD1 4LE